AI-governed support triage pipeline · Cobalt PSA (fictional) · generated 2026-07-10 22:28 UTC · FCR, MTTR and CSAT are deterministic synthetic models, labeled below — the pipeline has no real resolution or survey data.
Inbound tickets across all channels, 30-day window
Where governance sent each ticket (config: governance.yaml)
Shaded by governance band — darker = higher-confidence band
Deterministic clustering; feeds the systemic-issues report
API spend by pipeline stage — model routing in action